Standard Shipping Policy
Ordering online from Office One? We will ship your order to anywhere in the contiguous US at a reasonable shipping rate or for free if products are marked with free shipping rates. Orders placed before 2:00 PM (EST) on normal business days are usually shipped the same day for next day delivery provided we have the item(s) in stock. For items out of stock, please allow 2-3 weeks for delivery. We always try to ship from the warehouse closest to your location. Occasionally, inventory availability requires that your order ships from an alternate warehouse, which may take a day or two longer. Any shipments to multiple addresses will be charged the applicable extra shipping charge. Large furniture items (which cannot be shipped UPS or FEDEX ground) are shipped via freight carriers and will be charged extra.
We do not accept third-party billing for shipping, including freight orders. Please call Office One directly at 269-488-1555 to obtain exact shipping time and cost, or to expedite orders.
Any order placed with “NO SIGNATURE REQUIRED” at the customer’s request is not the responsibility of Office One.
All shipments must be checked within 24 hours of arrival for missing or damaged items. Sometimes the order will be split between multiple warehouses. Please check receipt; if it shows split, then the missing items will soon follow within the next day or so.
Sales tax is collected in the state of MI. If you place an order and are charged sales tax and are sales tax exempt, please email your tax exempt certificate to firstname.lastname@example.org and we will gladly refund the sales tax portion to you.
Shipping costs for orders from Office One depend upon the method and option you choose. Please note that the shipping rates for many items we sell are weight-based. The weight of an item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Office One will provide email correspondences in which assign orders reference numbers, as well as updating you on the status of your order. We will provide tracking information (when posssible) to the email contact provided during the order process.
If an item is not available in any of our warehouses, we can special order that item. The customer will be responsible for the shipping fees that apply. Prices on the web site DO NOT reflect special order pricing, the cost may be higher and the shipping may be more. Any item that is special ordered it is NOT RETURNABLE. You will receive an email notification (to your account email submitted during signup) if an order qualifies as special order.
If you received a faulty item and need to exchange it for the same item, please contact us to request an immediate replacement. If you would like to exchange an item for a different one, please call us to obtain a Return Authorization (RA) number for the original item. You do not have to wait for us to receive the original item before placing the new order.
If you receive damaged or missing products, please give us a call within 24 hours. If your order has concealed damage, please do not discard any packaging or boxes that came with your order. Furthermore, if you receive damaged furniture via our freight carrier, please refuse the order and give us a call as soon as possible. In this case, we can replace your order as quickly as possible. Please do not hesitate to call us.
If your item is found to be damaged or defective after 30 days from receipt, please contact the manufacturer directly for their warranty policies.
Payments and Purchase Orders
We accept Visa, Mastercard, Discover, or American Express forms of credit cards with United States billing addresses. We do not accept foreign credit cards. We accept signed purchase orders (POs), from government and educational establishments, or from companies when orders are placed on a letterhead or Purchase Order form with approved credit.
Delivery and Electronic Swatches
If there are any special delivery requirements, extra charges may apply. We do not guarantee any color to match to any current item you may have. Electronic swatches and finishes shown online are to be used as reference only and may not appear exactly as they do in present, for there are many different types of displays, resolutions, and printers that depict electronic images differently.
International Shipping Policy
We do not ship internationally at the present time.
All freight orders require a valid contact number so that the carrier may contact you to arrange for delivery. If the customer is not available for the freight delivery, an attempt to contact the customer will be made by the freight carrier. If the customer cannot be reached, the delivery will be returned to our warehouse and the customer will be responsible for all freight and holding fees of the carrier due to their inability to make a successful delivery. Any order that has been shipped back due to an incorrect address supplied by the customer will incur additional shipping/freight costs.
Receiving hours are required when placing freight orders, and freight orders must indicate whether there is a lift or loading dock. Standard freight delivery is past the first threshold only or to a loading dock. Please call us to let us know of any special requirements such as inside delivery, stairs and other variables which may affect freight cost. Set-up is not included, but can be added at additional cost. Some residential deliveries via freight may incur an additional freight fee decided by the freight company. Heavier merchandise may also increase freight fees such as cartons or papers or folders. If your order requires an adjusted freight fee, you will be contacted by customer service. Please allow extra time for freight orders that ship direct from the manufacturer.
IMPORTANT: All freight orders must be inspected prior to the departure of the freight company. Signing the Bill of Lading indicates that you have received the delivered items in acceptable condition. If you receive damaged furniture delivered by our freight company, please refuse the order and give us a call as soon as possible so that we may send out replacement. Please do not hesitate to call us.
Office One is not responsible for any damage done to property by the shipping company. Please contact the shipping company directly if any property damage occurred to your property as a result of their delivery. Office One, LLC is not responsible for any damage done to property by the shipping company. Please contact the shipping company directly if any property damage occurred to your property as a result of their delivery Freight deliveries for furniture and special items can take anywhere from 1-7 business days to reach the customer.
It is the goal of Office One to provide you with the best online shopping experience possible. Therefore, we may deviate from these policies if circumstances warrant. Please call us directly at 269-488-1555 to discuss any returns.